Terms and Conditions

Welcome to Raipur Repair Service (operated by WELL CARE SERVICE). These Terms and Conditions outline the rules and regulations for the use of our website and repair services. By accessing this website or requesting a service from us, you agree to be bound by these Terms and Conditions.

1. Acceptance of Terms

By accessing this website or requesting a service from us, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services or website.

2. About Our Services

We provide doorstep repair and maintenance services for home appliances including:

• Air Conditioners (AC)
• Washing Machines
• Refrigerators
• Microwave Ovens
• Dishwashers
• Dryers
• LED TVs

Service availability may vary based on location and technician availability.

3. Important Disclaimer - Independent Service Provider

4. Booking and Appointments

• All service bookings must be made through our website, phone, or customer support line.
• We will confirm your appointment via phone call or SMS.
• We reserve the right to reschedule or cancel appointments due to unforeseen circumstances.
• You will be notified of any changes to your scheduled appointment.

5. Pricing and Payments

• Service charges will be communicated before repair work begins.
• All payments must be made in full upon service completion.
• Charges include labor, spare parts (if used), and applicable taxes.
• Accepted payment methods include UPI, bank transfer, or cash.
• Prices displayed on the website are starting prices and may vary based on the actual issue.

6. Warranty on Services

We offer a 90-day warranty on our repair services and spare parts, subject to the following conditions:

• Warranty covers the specific repair work performed.
• Warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.
• Warranty terms will be communicated at the time of service.
• This warranty is separate from any manufacturer warranty.

7. User Responsibilities

• Provide accurate details regarding the appliance and issue.
• Ensure the service location is safe and accessible for our technicians.
• Be present or have an authorized representative present during the service.
• Do not misuse the website or its content in any unlawful way.
• Provide accurate contact information for communication.

8. Cancellations

You may cancel a scheduled service by contacting us at least 2 hours in advance. Late cancellations or no-shows may incur a visit charge. See our Refund Policy for more details.

9. Limitation of Liability

Raipur Repair Service (WELL CARE SERVICE) shall not be held liable for:

• Damage caused by user mishandling post-service.
• Delays due to force majeure or events beyond our control.
• Third-party actions or services not booked through our platform.
• Pre-existing damage or issues not disclosed at the time of booking.
• Any indirect, incidental, or consequential damages.

10. Intellectual Property

All content on this website including logos, text, graphics, and images are the property of Raipur Repair Service (WELL CARE SERVICE) and may not be copied, reproduced, or reused without written consent. Third-party brand names and logos are the property of their respective owners.

11. Privacy

Your use of our website and services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

12. Changes to Terms

We may update these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of our services after any changes constitutes acceptance of the new terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Raipur, Chhattisgarh.

14. Contact Us

If you have any questions regarding these terms, please reach out to us: